At Kintegra Health, our Community Resource Advocates (CRAs) are a vital part of our Family Medicine practices.
Our services are designed to be culturally responsive and linguistically accessible, helping to eliminate barriers to care. Through structured CRA appointments, individuals and families gain the knowledge they need to make informed decisions regarding their overall wellbeing.
The CRA team consists of certified application counselors, community health workers & navigators and covers seven counties. These trained professionals engage with individuals in their own environments and alternative settings (inhouse, library, place of worship, restaurant, shelter etc.) to provide free impartial enrollment assistance, program education, patient advocacy, and referrals to community support services.
A Summary of our Essential Services:
- Connect people to health insurance coverage via the Affordable Care Act Federally Facilitated Marketplace (ACA-FFM), Seniors’ Health Insurance Information Program (SHIIP), or Kintegra’s program for uninsured patients. CRAs assist with program enrollment, offer plan comparisons and provide education about program eligibility, duration & utilization, all while enhancing health insurance literacy.
- Aid with enrollment in Medicaid Expansion and other social services programs identified via the E-PASS portal.
- Linkage to clothing & food resources, educational & employment opportunities, housing, and various supportive programs.
Click here to contact your local Kintegra Community Resource Advocate.
NC Navigator Consortium
The NC Navigator Consortium is a statewide network of federally qualified health insurance navigators. Their goal is to educate North Carolinians about health insurance and find the best options to get more people covered. The project described was supported by Funding Opportunity number CMS-NAV-24-001 from the Centers for Medicare and Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.
SHIIP Services 
CRA staff members are certified SHIIP (Seniors’ Heath Insurance Information Program) counselors who enroll and counsel Medicare beneficiaries and caregivers about Medicare, Part-D plan options.
