Your Medicaid Eligibility or Benefits May Be Changing

Don’t miss out on important NC Medicaid benefit updates!

(este mensaje tambien esta en Español abajo)

If you are a NC Medicaid Beneficiary, please make sure your contact details are up to date so that NC Medicaid can reach you with important updates about your benefits.

Take 5 minutes today to make sure NC Medicaid can reach you with important benefit updates It’s as easy as 1, 2, 3!
If there have been changes to your personal information, you should:

Step 1: Find your local DSS office here: ncdhhs gov/localdss
Step 2: Call or visit your local DSS office.
Step 3: Update your information:

• Mailing and physical address
• Phone number
• Email address
• Household size
• Income
• Job/Employment

If there have been no changes to personal information, no action is needed.

You can also make these changes on-line:

Did you know that you can update your address and other Medicaid information safely on-line
using an Enhanced ePASS account—without having to call or visit your local Department of Social
Services (DSS)?

ePASS is North Carolina’s secure self-service website where you can apply for benefits, view case
details and renew your Medicaid.

To set up an ePASS account, use a computer or mobile device (like your phone), go to epass.nc.gov
and follow the steps. Check out the “What is ePASS?” fact sheet for more information.

Additional Resources

1. For questions about Medicaid eligibility, beneficiaries can find helpful information on the NC Medicaid Beneficiary webpage. Beneficiaries may also contact their local DSS office for resources and support.
2. If beneficiaries no longer qualify for Medicaid, they may qualify for health care coverage through the Health Insurance Marketplace. To learn more, go to HealthCare.gov or call 1-800-318-2596 (TTY: 1-855-889-4325).
3. To learn more about other affordable health care options, beneficiaries can also visit the NC Navigator Consortium at ncnavigator.net/schedule-assistance.
4. Keep up to date with the latest news by following the North Carolina Department of Health and Human Services (NCDHHS) on Facebook, Twitter, LinkedIn, and YouTube.
5. Please continue to check the NC Medicaid’s COVID-19 information webpage for additional guidance and resources for Medicaid beneficiaries, providers, and partners: medicaid. ncdhhs.gov/COVID.

No se pierda las importantes actualizaciones de los beneficios de NC Medicaid

Tómese 5 minutos hoy para asegurarse de que Medicaid de Carolina del Norte pueda comunicarse con usted para informarle sobre las actualizaciones importantes de los beneficios ¡Es tan fácil como 1, 2, 3!

Paso 1: Encuentre su oficina local del DSS aquí: ncdhhs gov/localdss
Paso 2: Llame o visite su oficina local del DSS
Paso 3: Actualice sus datos:

•  Dirección postal y de residencia
• Número de teléfono
• Dirección de correo electrónico
• Tamaño del hogar
• Ingresos
• Trabajo

Si no ha habido cambios en su información personal, no es necesario realizar ninguna acción

¿Sabía usted que puede actualizar su dirección y otros datos de Medicaid por Internet y de manera
segura utilizando una cuenta de ePASS mejorada – sin tener que llamar o visitar el Departamento
de Servicios Sociales (DSS) de su localidad?

ePASS es el sitio web seguro de autoservicio de Carolina del Norte donde puede solicitar diversos
beneficios, ver detalles de casos y renovar su Medicaid.

Para configurar una cuenta de ePASS mejorada, use una computadora o un dispositivo móvil
(como su teléfono celular), visite epass.nc.gov y siga los pasos. Vea la hoja informativa “¿Qué es
ePASS?” para más información.

Additional Resources/ Recursos adicionales

1. For questions about Medicaid eligibility, beneficiaries can find helpful information on the NC Medicaid Beneficiary webpage. Beneficiaries may also contact their local DSS office for resources and support.
2. If beneficiaries no longer qualify for Medicaid, they may qualify for health care coverage through the Health Insurance Marketplace. To learn more, go to HealthCare.gov or call 1-800-318-2596 (TTY: 1-855-889-4325).
3. To learn more about other affordable health care options, beneficiaries can also visit the NC Navigator Consortium at ncnavigator.net/schedule-assistance.
4. Keep up to date with the latest news by following the North Carolina Department of Health and Human Services (NCDHHS) on Facebook, Twitter, LinkedIn, and YouTube.
5. Please continue to check the NC Medicaid’s COVID-19 information webpage for additional guidance and resources for Medicaid beneficiaries, providers, and partners: medicaid. ncdhhs.gov/COVID.